Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags attached where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at borwgershop@gmail.com.
If your return is accepted, we will provide you with instructions explaining how and where to send your item. Please do not send products back to us without contacting us first. Returns sent without prior authorisation may not be accepted.
Unless otherwise agreed or required by law, customers are responsible for return shipping costs for change-of-mind returns.
You can contact us with any return questions at borwgershop@gmail.com.
Damages and issues
Please inspect your order when it arrives. If your item is defective, damaged, incorrectly described, or you receive the wrong item, please contact us as soon as possible at borwgershop@gmail.com.
Please include your order number and, where appropriate, photographs showing the problem so we can assess the issue and arrange an appropriate solution.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Return and Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
Where a product has a major failure or otherwise does not meet applicable consumer guarantees, you may be entitled to a refund, replacement or other remedy as provided by law.
Exceptions / non-returnable items
Certain products may not be eligible for change-of-mind returns, including:
• Perishable goods
• Custom-made, personalised or special-order products
• Certain personal care or hygiene products where appropriate
• Hazardous materials, flammable liquids or gases
• Gift cards
Please contact us at borwgershop@gmail.com if you're unsure whether your particular item can be returned.
These exclusions apply to change-of-mind returns and do not affect any rights you may have under Australian Consumer Law for faulty or non-compliant products.
Sale items
Unless otherwise stated, sale or clearance items are generally not eligible for change-of-mind returns.
This does not affect any rights you may have under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.
Exchanges
If you would like a different product, size or variation, please contact us at borwgershop@gmail.com.
Where appropriate, the quickest option may be to return the original item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow processing time for your bank, credit card provider or payment provider to apply the refund to your account.
If more than 15 business days have passed after we confirm that your refund has been processed, please contact us at borwgershop@gmail.com.