Shipping policy
SHIPPING POLICY
Order Processing
We aim to process and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends and public holidays.
Once your order has been dispatched, you may receive shipping confirmation and tracking information where tracking is available.
Shipping Within Australia
We currently offer FREE shipping to eligible addresses within Australia.
Our estimated delivery timeframe is 7–25 business days after dispatch. Delivery times are estimates only and may vary depending on your location, the shipping carrier, public holidays, weather, peak shopping periods and circumstances outside our reasonable control.
The applicable shipping method and estimated delivery timeframe will also be displayed at checkout before you complete your purchase.
Delivery times shown on our website or at checkout are estimates only. Actual delivery times may vary depending on your location, the shipping carrier, public holidays, weather, peak shopping periods and circumstances outside our reasonable control.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at borwgershop@gmail.com. We will try to assist where possible, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.
Please allow sufficient time for tracking information to become active after receiving your shipping confirmation.
Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If you still require assistance, contact us at borwgershop@gmail.com with your order number and we will assist you in investigating the delivery.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrectly described, or you receive the wrong item, please contact us as soon as possible at borwgershop@gmail.com.
Please include your order number and, where appropriate, photographs showing the issue.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
International Shipping
International shipping availability, destinations, shipping charges and delivery options, where offered, will be displayed at checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country where applicable. These charges are not controlled by Borwger.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Borwger
Email: borwgershop@gmail.com